How To Use Your Two way Zip
When mounting or dismounting in your EQUIDRY coat, fully open the side zips and unzip the front to naval height. Always unzip before sitting or bending to avoid pressure on the zip.
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How To Clean Your Zip
Over time, your zip may become stiff due to a build up of dirt on the teeth and inside the zipper. For day-to-day zip cleaning, use a pin, a clean brush, or even a hoover to remove dried mud or grit. If the zip has been exposed to large amounts of mud, your EQUIDRY may benefit from a machine wash.
Never force the slider because you are likely to break it.
Machine Washing Instructions
Run your washing machine on a hot cycle with nothing in it and check that the detergent tray is clean. This gets rid of any detergent left from previous washes, which work against your garment's waterproofing.
Before washing, remove as much excess dirt as possible. To remove dried mud, use a clean brush or damp cloth. For stubborn stains, apply some undiluted Granger's Performance Wash directly on to the garment.
Fasten all zips and velcro, then place in the machine.
If washing large items, such as an EQUIDRY Oversized Coat, you must use a full bottle of Granger's Performance Wash. Shake the bottle and pour 100ml of the liquid into the washing machine drawer.
If washing smaller items, such as Jackets or Zip-Ups, only use 25ml of Performance Wash per item. Please note, only a maximum of two garments should be placed in the machine at any one time.
Wash on a full cycle at 30°C/86°F, unless otherwise stated on the care label instructions.
We recommend spinning your coat twice to remove all excess water before hanging it on a clothes hanger to drip dry, ideally over a shower or bath. Avoid hanging the coat by its hood or inner hanging loop, as this may cause damage. While the garment is still damp, you can apply Granger’s Repel Plus to restore the garments waterproof protection, and a bit of silicon spray on the zip to finish loosening it up.
Zip Repairs & Replacements
If an accident happens, we can help with repairing or replacing broken zips on your EQUIDRY.
Our policy:
- Free repairs/replacements: We will repair or replace broken zips free of charge within 6 months of purchase, provided our assessment confirms the issue was due to a manufacturing fault (e.g. zip jammed or broken at the time of manufacture).
- Chargeable repairs: If the zip has broken due to broken teeth or other damage not linked to manufacturing, a repair fee will apply.
Important information:
Coats must be returned clean and free from mud/dirt. Any items requiring cleaning will incur a £50 cleaning fee, as dirty coats cannot be put through sewing machines. See our cleaning instructions above.
How to arrange a repair/replacement:
Please contact us with details of your issue so we can arrange an assessment.
